Frequently asked questions

Teacher Support

Where can I find the answers to the Quick Quizzes?


To find answers to the Quick Quizzes, log into the website and go to Teacher Resources > Suggested Answers.




Is there professional development available for teachers?


Yes! Teachers are welcome to watch PD videos and accrue Professional Development hours. After watching the videos, your time will be automatically registered and MusicEDU will send you a certificate. (You must watch the videos fully before our system will automatically register your time.) Watch The Video >> Steps to view the PD videos: Log into the MusicEDU website: Select the MusicEDU program from the drop-down menu in the top right hand side of the page. Look in the left sidebar and click on Teacher Resources. Within the Teacher Resources scroll-down menu you will see the PD categories. Each video series topic is categorized and the PD series topics include: Music Technology PD Curriculum PD Programming PD Student Differentiation PD Video Game PD Music software PD




We have a new teacher. How do I get them a login to the website?


To receive login details for new teachers, send us a ticket with the following teachers' information: First and last name Email address We will get them set up on the MusicEDU website within 1 business day.





Quick Quizzes

How do I export an entire classes' results?


Watch The Video >> You can export the results of an entire class or alternatively one student at a time to an excel spreadsheet. Step 1: Click on TEACHER ZONE (top middle of page near drop-down menu). Step 2: Locate the CLASSROOM tab (left-hand menu) and select the correct classroom. Step 3: Select the Classroom you would like to export results from. Step 4: Scroll down past the student names and you will see HISTORIES. Step 5: Press EXPORT to CSV. Step 6: To exit this area of the website, click on the ARROW next to your name, on the top left-hand side of the screen. You will be taken back to the normal LOGIN area for the MusicEDU website.




How do I export my student quiz results?


Watch The Video >> You can export the results of an entire class or alternatively one student at a time to an excel spreadsheet. Step 1: Click on TEACHER ZONE (top middle of page near drop-down menu). Step 2: Locate the CLASSROOM tab (left-hand menu) and select the correct classroom. Step 3: Select the Student Name you would like to export results from. Step 4: Click on the HISTORIES TAB (top right-hand side). Step 5: Press EXPORT to CSV. PLEASE NOTE: The video shows the year 2015, but all the details are current and relevant.




How do my students take a Quick Quiz or Revision Quiz?


Watch The Video >> Each of the 10 Quick Quizzes, plus three revision quizzes are set up on the website. As a teacher, you will always be able to view these quizzes in your menu when you are logged in. Your students cannot see these with their login until you enable their class to take the quiz. Watch the video to see how to activate the quizzes (one at a time) for a class. You can also see how the website will mark their results and how to export the class results for your records. PLEASE NOTE: The video shows the year 2015, but all the details are current and relevant.





Setting Up A Classroom

How do I customise the portal for my students?


Watch The Video >>




How do my students write their answers on the ebook?


Watch The Video >>




My school has a block on YouTube videos. How can my students still view these?


Watch The Video >> All the YouTube videos are embedded on the Session pages and as teachers, it's most likely you are able to view them. If they are blacked out for the students, it means the school's proxy server has blocked them. You may be able to get IT to lift the block on them for the MusicEDU website. Alternatively, all the videos are saved on our server and are viewable by clicking on the video heading. Watch the video for full instructions.




How do I add an additional student to a classroom?


If you have one or two new students to add to a classroom, please contact us with the inclusion of the student's first & last name, email address and the classroom you would like.




How do I move a student to a different classroom?


Watch The Video >>




Why does a message to install a plugin appear when I open the .pdf?


If a message to install an OCR plugin appears when you open the .pdf file, you can ignore the message and just x-out of it. Due to this having to be a scanned copy so that students don't alter the page, Windows might show this message when you first open our .pdf file. Window users, avoid this annotation difficulty: Always annotate from the specified Annotation feature in the Home tab. If you mistakenly click on the Insert tab and use the text choice there, you will have difficulty adding text with that feature. Return to the Home tab and use the Annotation section. If the background breaks apart or you can no longer annotate, save your work, close and reopen. Then, only use the Annotation features. _____________________________________________________________________ How do I set up a classroom? Step 1: Download the attached MusicEDU Classroom template (found after these steps). Step 2: Add your students' details to the template and indicate which program/sessions you would like each classroom to see. Step 3: Upload the completed form via the link below and the team at MusicEDU will have your classrooms set up in the next 1-2 business days. Upload link: CLASSROOM UPLOAD HERE




Why won't Highlight, Underline & Strikethrough Work?


Because this is a scanned copy and not the original text, Highlight, Underline & Strikethrough might not work for you. There are workarounds for Underlining and Strikethroughs. Look to the right of the Annotation tools and you will see the Drawing Mark-up tools. You can use the line to underline and/or strikethrough. Click on the line. Click and drag where you want the line to be for either underlining and striking through a word/area.




How do I annotate on the .pdf worksheets?


Watch The Video >> Instructions are provided for both Mac and Window users of how to annotate the PDF. Throughout these instructions, if you have any difficulties, please contact our team. Instructions for MAC Users: Open the worksheet. Click on the mark-up toolbar. It looks like a small lunchbox. You will see an extra line of options. --T: Text box. Click within the text box and type. Drag the text box to wherever you need. --Font settings: these give you options for changing the font size, font style, etc. --Arrows/boxes: You can also add arrows or put a box around something. To move the arrow, grab the tip on one end; then grab the other end of the arrow and move it to where you need. --Sticky notes: The sticky notes are quite handy because you can type extended content. Save your document. Have your students upload their worksheets with their names saved in the title. This is an excellent way to teach your students the process of how to download a document, annotate on it, save it and then upload to the proper area. Instructions for Windows Users: All of the annotation tools are located on the Home tab. Click the Home tab. Then find the section named Annotations which gives you tools for text, sticky notes, highlighting, underlining, strikethroughs, and stamping. Text: To add text, click on Insert Note. The scroll-down menu gives you the choice to either insert a sticky note or a text box. --Sticky Note: You can click on the sticky-note icon or Insert Note. Click where you want to place the note and a yellow text box will appear where you can log your comment. To go back later and view the sticky note, just click on it. --Text Box: Under Insert Note, click on Insert Text Box. On your page, click where you want to type and a text box will appear. Enter your content. You can enlarge the text box by grabbing the edges to expand it. Or, at first, click and drag to start with a wider text box Highlight, Underline & Strikethrough: See below for workarounds if these do not work for you. Click and drag: Any text box can be moved by clicking on it once and then dragging it to your selected area. Save your document. Upload: Have your students upload their worksheets with their names saved in the title. This is an excellent way to teach your students the process of how to download a document, annotate on it, save it and then upload to the proper area.




How do my students write their answers on the e-book?


Watch The Video >>





Student Logins

I'm seeing last year's/the wrong program when I login. What do I do?


Use the drop-down menu on the top right-hand side to navigate between the programs you have access to. The website resources will align with the text for the corresponding year. If you don't see the programs you have subscribed to, please contact us and we will be in touch with you so that we can rectify the problem immediately.




How do I reset a student's password?


Watch The Video >> Students are able to reset their password by clicking on their name (top middle of screen) and following the prompts to RESET PASSWORD. If they forget their password, they are able to retrieve it from the website by clicking on "I've lost my password" under the LOGIN button. The website will send them an email to the email address provided to MusicEDU in the registration process (usually their school email address). Alternatively, follow the steps below to reset a student's password: Step 1: Click on TEACHER ZONE (top middle of page near the drop down menu) Step 2: Locate the CLASSROOM tab (left-hand menu) & select the correct classroom Step 3: Locate & click on the Student's name Step 4: Click Reset Password Step 5: Press SAVE Step 6: To exit this area of the website, click on the ARROW next to your name, on the top left-hand side of the screen. You will be taken back to the normal LOGIN area for the MusicEDU website.




I'm seeing last year's/the wrong program when I login. What do I do?


Use the drop-down menu on the top right-hand side to navigate between the programs you have access to. The website resources will align with the text for the corresponding year. If you don't see the programs you have subscribed to, please contact us and we will be in touch with you so that we can rectify the problem immediately.




How do I edit a student's name or email address?


Watch The Video >> Follow these steps: Step 1: Login to the MusicEDU website and click on TEACHER ZONE (top middle of the page near drop-down menu). Step 2: Locate the CLASSROOM tab (left-hand menu) and select the correct classroom. Step 3: Locate and click on the Student's name. Step 4: Edit the Student Name or Email Address. Step 5: Press SAVE. Step 6: To exit this area of the website, click on the ARROW next to your name on the top left-hand side of the screen. You will be taken back to the normal LOGIN area for the MusicEDU website.




How do my students login?


You will be emailed login instructions once your account has been setup and you have sent your class lists to MusicEDU. If you have not received this email, please get in contact with our team.





The Suite

What DJ Equipment do I need to implement TrackFormers at my school?


Interest in the DJ movement has skyrocketed, and students are increasingly interested in mixing their own music, creating playlists, mashups and beat-matching. In the following video, you will be taken through the gear MusicEDU recommends for schools to begin DJing. Watch the video now >> Shop recommended TrackFormers equipment here >>




What music software is compatible with the MusicEDU Suite?


MusicEDU caters for a variety of popular software options including, but not limited to: - Garageband - Garageband for iPads - Mixcraft - Soundtrap - ACID Music Studio - Noteflight - Sebelius - Finale + More! If there is a software your school currently uses however, is not listed above. Please reach out and we will inform you of the compatibility with MusicEDU.




How many keyboards do I need to implement Keyboard Evolution effectively? Can I use other instruments?


Ideally, every student would have their own keyboard however, the program can be delivered by splitting the class or having two students per keyboard. Keyboard Evolution repertoire also caters for guitars & ukuleles with tab and chords for all songs to give teachers greater flexibility.




Do I have to be a keyboard player to deliver the Keyboard Evolution Program?


Not at all. Keyboard Evolution is designed so that all music and non-music teachers can facilitate the program.





Getting Started

Does MusicEDU sell the recommended equipment for classroom music?


MusicEDU Shop provides a variety of hardware which has been tried & tested by our team and handpicked to be suitable for the music classroom. Shop here with confidence >>




What equipment do I need to implement the MusicEDU Suite at my school?


MusicEDU have put together a PDF covering all the hardware and software options we suggest, and that of which is compatible with The Suite. Click here to download now >>




Do I have to be tech-savvy to implement the MusicEDU Suite at my school?


No. The MusicEDU Suite has been designed so that all teachers can teach the programs without needing an advanced ability of using technology.




Where can I see the overview and outcomes of The Programs?


Download the overview and outcomes of The MusicEDU Suite here>> Included is a summary of each session, session content, resources provided and supported software. Please note that we update the program annually, so all content is subject to change.




Can I purchase each program individually rather than all the programs in The Suite?


The MusicEDU Programs have been bundled together as The MusicEDU Suite and cannot be purchased individually. Schools have access to all four programs and have the ability to customise and control what their students see and use.




How can I see the MusicEDU resources?


See our behind-the-scenes video tour of each of the MusicEDU Programs here >> Within these videos you will gain a greater understanding of how the programs are structured and how to integrate them into your classroom curriculum. Another great way is to book a free consultation via video call to have a real-time tour. For a more comprehensive understanding of The Suite and to discuss how it can fit at your school, book a video conference tour here >>




Can I have a free trial of the MusicEDU Suite?


MusicEDU pays royalties and copyright licenses to the appropriate parties, therefore we do not release free login trials. The best way to comprehend the MusicEDU Suite and see if it will be the right fit for your school, watch the behind-the-scenes videos or book in a conference call to tour through the programs.